Returns & Refunds

We want you to get the right part and have it work. If something’s wrong with what we sent, we’ll make it right. This policy explains how, and sets out your rights under the Australian Consumer Law (ACL).

Your guarantees under the law

If something is faulty or not as described

You’re entitled to a remedy if a product:

• is faulty or not of acceptable quality;
• doesn’t match its description, sample or the photos shown; or
• doesn’t do what we said it would.

• Major failure — you can choose a refund or a replacement, and compensation for any other reasonably foreseeable loss.
• Minor failure — we’ll repair or replace the item within a reasonable time. If we can’t, you can get a refund.

How to make a claim

1. Email info@autolabs.net.au or call 0475 310 766 with your order number and a description of the problem (photos help).
2. We’ll confirm the next step — usually returning the item so we can inspect or replace it.
3. For a valid faulty-goods claim, we cover the cost of returning the item, and we’ll organise the return or reimburse your reasonable postage.

Please keep your proof of purchase (your order confirmation email is fine) — it helps us sort your claim quickly.

Change of mind

We’re a small independent workshop, so we don’t offer refunds or exchanges for change of mind — for example if you ordered the wrong part, no longer need it, or found it cheaper elsewhere. Because many of our products are vehicle-specific, please confirm the part suits your vehicle before ordering, and get in touch first if you’re unsure. This does not affect your rights if an item is faulty or not as described — those are always covered.

Refunds

Approved refunds are made back to your original payment method through Shopify. Once we’ve processed a refund it usually takes a few business days to appear, depending on your bank or card provider.

Items damaged in transit

If your order arrives damaged, contact us within a reasonable time with photos and we’ll sort a replacement or refund. See our Shipping Policy for delivery details.